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FREQUENTLY ASKED QUESTIONS

MAP & DIRECTIONS

How do I get to the Hotel?

For a map and directions, click here.

GENERAL

What is check-in/check-out time at Thompson Nashville?

Check in time is 4 pm; check out is 11 am.

What is your cancellation policy?

For new reservations as of October 25, 2018: 

Our standard cancellation policy is 48 hours prior to 4pm on arrival date.  Cancellations within 48 hours will result in a penalty of one night’s room and tax.

For all new reservations beginning January 1, 2019: 

Sunday - Thursday: Standard cancellation policy is 48 hours prior to 4pm on arrival date.  Cancellations within 48 hours will result in a penalty of one night’s room and tax. 

Friday - Saturday: Standard cancellation policy is 72 hours prior to 4pm on arrival date.  Cancellations within 72 hours will result in a penalty of one night’s room and tax.

Do you allow smoking on property?

Thompson Nashville is a 100% smoke-free facility.

Do you allow pets?

Yes, Thompson Nashville is a pet friendly hotel. Upon check-in, a signed pet agreement will be required.

How much do you charge for high speed/Wi-Fi Internet access?

We offer complimentary Wi-Fi throughout the hotel to all our guests.

Do you have a fitness center? What kind of equipment does it have? What are the hours?

We have a state of the art fitness center that is open 24 hours a day, with floor to ceiling windows overlooking 11th Avenue.

Do you have a business center?

We do not have a business center; however at the front desk a guest laptop is available for guest use free of charge.

Do you have a pool?

We do not have a pool.

Do you have a spa?

We do not have a spa however we will be able to provide in-room spa services and there are nearby spas as well. Please ask the front desk.

PARKING

Do you have onsite parking? How much is parking? Is it included in my room rate?

The hotel offers valet parking. The cost of valet is $40 for an overnight stay (per night).